1. scope of application
These General Terms and Conditions (GTC) apply to all deliveries by Hotel Trabener Hof | Bahnstraße 25 | 56841 Traben-Trarbach | 06541 / 70080 | email@example.com to consumers (§ 13 BGB).
2. contractual partner
The purchase contract is concluded with Hotel Trabener Hof | Bahnstraße 25 | 56841 Traben-Trarbach | 06541 / 70080 | firstname.lastname@example.org.
You can reach us for questions, complaints and objections under the telephone number 06541 / 70080 or by email@example.com.
3. offer and conclusion of contract
3.1 The presentation of the services/products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking on the button "Order with obligation to pay" in the last step of the ordering process, you place a binding order for the services/products contained in the shopping cart. The purchase contract is concluded when we accept your order by means of a confirmation immediately after receiving your order. This order confirmation is displayed on the website and sent by e-mail at the same time.
3.3 The contract is concluded exclusively in German.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
4. revocation instruction
4.1 Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right of withdrawal, you must inform us (Hotel Trabener Hof | Bahnstraße 25 | 56841 Traben-Trarbach | 06541 / 70080 | firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
4.2 Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods(*)/the provision of the following service (*)
- Ordered on ()/received on* (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
(*) Delete as appropriate.
5. prices and shipping costs
The prices stated on the article pages include VAT and other price components. The shipping costs listed at the time of ordering apply. The voucher can be sent by e-mail and is available for the recipient to print out. Alternatively, it can be sent by post via a lettershop provider. In this case, the customer data required for dispatch (title, name, address) will be transmitted for further processing.
6. voucher conditions and validity
a) The voucher can only be redeemed for the amount paid for the voucher and expressly not for the service specified on the voucher.
b) When using the Kreditkarte, Giropay, PayPal payment method, a voucher is valid immediately after the order is placed and can be redeemed on the same day.
c) The voucher is generally valid for 3 years. In the case of special offers or promotions, the validity can be limited. Further information and the validity date can then be found on the voucher.
d) The voucher provider will only redeem vouchers that have been paid for in full.
e) A cash payment of the voucher value is generally not possible.
f) The voucher can be redeemed for any service of the voucher provider, subject to availability.
g) The voucher can only be redeemed if it is presented to the voucher provider in digital or printed form on the day of redemption.
7.1 Payment can be made by Kreditkarte, Giropay, PayPal.
7.2 If you choose to pay in advance, we will provide you with our bank details at the end of the order process and in the order confirmation e-mail and will send the goods to our account once payment has been clearly received.
7.3 You are only entitled to set-off if your counterclaims have been legally established or are undisputed or have been recognized by us in writing.
7.4 You may only exercise a right of retention if the claims result from the same contractual relationship.
8. data protection
The customer's data is requested, stored and used exclusively for the processing of the order. This is based on the relevant data protection provisions of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
9. dispute resolution and consumer dispute resolution law
The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
End of the General Terms and Conditions
Status July 2017